Feature Requests

Sometimes a client enroll into Credit Hero Score, but receive "N/A" under their scores, because CHS couldn't verify their identity. We're told to have the client sign back up, incase they mistyped something, and it happens again..OR that we need to make the client call every credit bureau, to ensure their information is accurate...there are many cases, where none of these recommendations will work. Recently, I had a client who went through this same verification issue with SmartCredit. Luckily we have a direct support line/team, to assist affiliates and they sent me a link to upload the client's documents and SmartCredit manually verified them within minutes! (see the attached email of the communication from smartcredit/consumer direct) I instantly thought, WOW! This is mind blowing and also less work on the client. Here's a few things worth looking into for feature requests: When clients enroll into Credit Hero Score, lets PLEASE not charge their card for the $1 trial, if we know they can not be verified. This causes a huge issue/lack of confidence, when we tell clients (who can't be verified) to "we will refund your $1 trial, lets try to do this again and see if it works this time". We should focus on not making the client do this all over again and not have them pay for another trial payment. When enrolling into smartcredit, the client receives an error message (stating they can't be verified) BEFORE they enter card details. We need a direct support line with CHS. It is much more professional to tell the client "no worries if you couldnt be verified, sit tight while we fix your account on our end" vs telling them "Ok, lets have you sign back up for this all over again and lets hope it can verify you this time, after you pay another trial payment". MANUAL VERIFICATION: I'm not sure how smartcredit/consumer direct was able to manually verify the clients identity after receiving their "N/A" error, but we need this for Credit Hero Score ASAP!! The only documents we had to submit to smartcredit, was the client's ID and proof of residence/SSN. Within minutes, Smartcredit/consumer direct fixed the clients account and she we had access to her credit reports (without her creating a new account all back over) If we could offer this with CRC/CHS, this would be a huge game changer!

we should be able to brand it in be more customize for our customers & business needs

this should be a option for onboarding so separate emails are not sent over so that when the stall letters come this can avoid all that together

I would love if you can integrate myFICO as an import option for reports. It’s more accurate to what my clients need. I specifically work with mortgage brokers and this has all the mortgage scores. I don’t want to have to create my own software and would love to continue using CRC.

As a business expanding into the Canadian market, having the ability to use CloudMail for sending dispute letters to Canadian credit bureaus and creditors would be extremely valuable. Currently, the service is limited to the United States, which forces users like us to manage printing, mailing, and tracking manually — reducing operational efficiency and increasing costs. By enabling CloudMail support for Canada, you would empower international credit repair companies to streamline compliance, improve delivery tracking, and enhance overall service to clients in Canada. This upgrade aligns with CRC’s mission to support credit heroes worldwide and would open doors to a larger, underserved market. This feature would allow CRC users to: Save time and manual effort when serving Canadian clients Track mailings with the same efficiency as in the US Expand global reach without relying on third-party logistics We’d love to see this in future developments!

I want to upload last month's dispute letters with the current month letters to be sent by CloudMail. I want the bureaus/creditors to see we have sent the previous letters before as our proof. I can do it by print but I want to use it with CloudMail.

You can only change the client's info if in the "Client Status". It would be great if we can update some of the client's data or check account information without having to switch it back and forth.