Credit report import errors used to leave you guessing. Now, when something goes wrong during a credit report import, you'll see a clear explanation of what happened and exactly what to do next.

⚡ – Instead of vague error messages, you'll now see the cause of the issue, actionable next steps, and resolution timelines right in the moment.

🛠️ – Most common import errors can now be resolved on your own, without needing to contact support or dig through your account to figure out what went wrong.

🔍 – Each modal is designed to set clear expectations so you always know whether action is needed on your end or something is being resolved in the background.

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No setup needed - these messages appear automatically during import workflows when an issue occurs. Just run your imports as usual and you'll see the improved messaging in context.

👂 This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests

Your clients' disputes are now protected when a credit report is reimported, even when a creditor's name looks slightly different from one cycle to the next.

– The system now uses a two-step matching process: exact match first, then smart "fuzzy" name matching as a fallback so accounts like "CAPITAL ONE BANK USA" and "CAP ONE" are correctly recognized as the same account.

– Because existing accounts are properly identified, disputes you've already set up won't get wiped out when a creditor reports their name differently.

📊 – Reimport counts now correctly reflect what's actually new vs. what already existed on the report.

⚡ – A fuzzy match is only accepted when a second piece of supporting evidence confirms it, so there's no risk of incorrectly linking the wrong accounts.

No action needed - this is live now for all accounts.

👂 This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests

The Secure Client Access mobile app just went live! Your clients can onboard, track their credit journey, and message you directly - all from their phone.

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🚀 – Clients can onboard themselves right from the app, no desktop portal needed.

📱 – Scores, dispute status, documents, and progress - all in their pocket.

💬 – Clients message their specialist directly, keeping communication fast and seamless.

🔔 – Real-time updates that keep clients engaged - no more missed emails.

⏰ - Clients are automatically prompted to install the app during onboarding, so your team doesn’t lift a finger.

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You can share it with your clients today. They just need to download the app and sign in with their existing Secure Client Access login.

🍎 Download on the App Store

🤖 Get It On Google Play

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We hope you're as excited as we are! Share feedback and ideas at feedback.creditrepaircloud.com/feature-requests.

One of your most-requested features is finally here! You can now to client dispute letters. No more converting files to JPG or bouncing between Document Storage and the letter editor.

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📎 – Upload PDFs directly to any client dispute letter going to bureaus, creditors, or furnishers.

⚡ – Fully supported in individual letters, local and self-printing, every CloudMail send type, and batch print.

🚫 – Attach supporting docs like SSN cards, proof of address, IDs, and hardship letters in seconds.

📄 – PDFs must be 8.5 x 11 page size to render correctly.

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No setup needed, this is live now! Just upload a PDF when attaching supporting documents to any client letter.

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This one came straight from our Credit Hero community - it was the 2nd most up-voted item on our Canny board. Thank you for telling us what matters! Have more ideas? Share them at feedback.creditrepaircloud.com/feature-requests.

If you’re using GoHighLevel outside of Credit Repair Cloud, you’re only getting part of the value. Two-way contact sync is now live natively inside the CRC Marketing Hub: no Zapier, no workarounds, no dropped leads.

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💸 Native integrations don't break the way Zaps do. Your contacts stay current across both platforms automatically, so no client ever slips through the cracks.

⚡ – No more jumping between platforms to update the same record twice. Fewer missed updates means your follow-up is always working off accurate information.

🔥 Running GHL inside Credit Repair Cloud means fewer failure points, better long-term stability, and one system that handles everything as your business scales.

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Head to the CRC Marketing Hub to connect your GoHighLevel account. Already connected? You're good, no additional setup needed.

Want help migrating your existing GHL setup into CRC? Schedule a FREE session here.

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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests

We've upgraded how Credit Repair Cloud matches inquiries when re-importing credit reports - especially from Credit Hero Score. No more duplicate inquiries cluttering your clients' files, and no more unexpected mass deletions/additions throwing off your workflow.

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🔒 Once an inquiry is matched, it's locked - so you'll never see the same inquiry appear twice under slightly different names.

🎯 The system now validates lender names using intelligent thresholds, handling Equifax's frequent name variations (like "ALLYFINANC" vs. "ALLY FINANCIAL") without creating false matches.

📋 Incomplete records with missing dates are now excluded from matching entirely, so only accurate data drives your dispute workflow.

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During your next import cycle, you may see some extra inquiry deletions as the system clears out previously duplicated records. This is a one-time cleanup. After one full report cycle, everything will be accurate and stable going forward.

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No setup needed. This is live now and applies automatically to all monthly re-imports.

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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

The Secure Client Access mobile app is here — and we're inviting you to the beta! Your clients can onboard, track their credit journey, and message you directly — all from their phone.

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This is an open beta; you can share it with your clients today. Once we're out of beta, the app will be published to the App Store and Google Play. For now, use these links:

Clients can take a screenshot or shake their phone to bring up the bug reporter.

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We hope you're as excited as we are! Share feedback and ideas at feedback.creditrepaircloud.com/feature-requests.

A failed payment doesn't have to mean a lost client or a lost commission. Credit Hero Score now gives a full month to resolve billing issues before suspension, so you keep more clients subscribed and your recurring revenue protected.

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💳 Your clients now have a full month to resolve billing before suspension, giving you more time to recover revenue you've already earned.

📧 Clearer, friendlier emails mean more clients follow through on fixing their billing, so fewer fall off your roster.

⚡ Emails stop the moment a client resolves their billing, so they never feel overwhelmed, and your client relationship is protected in the process.

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This is already live, no setup needed! Clients with a failed payment will move through the new sequence automatically.

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This update was built based on YOUR feedback! 💬 Have more ideas to improve Credit Repair Cloud? Share them here: feedback.creditrepaircloud.com/feature-requests

Need help setting up your CRC Marketing Hub? You no longer have to figure it out alone. We've launched a new setup page where you can book FREE live sessions with our Success Team and get your marketing automations running fast.

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Visit https://www.creditrepaircloud.com/hub-setup and choose the session that fits your needs. No cost, no catch.

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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

Every CHS cancellation costs you recurring commission revenue. We've upgraded the cancellation flow so more clients choose to stay - putting more money back in your pocket every month.

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💸 Clients now see clearer options to stay, including reduced-price plans like ScoreMax and flexible alternatives like ProtectMax and ProtectLite.

✅ Clients on credit repair plans can switch to Online Privacy Protect plans in one step, no workarounds needed.

🧭 The redesigned survey makes it easier for clients to understand their options and choose to stay.

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No setup needed - this is already live for all active CHS customers!

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These updates came straight from our Credit Hero community. Keep sharing your ideas at feedback.creditrepaircloud.com/feature-requests