Changelog

Follow up on the latest improvements andΒ updates.

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The Secure Client Access mobile app just went live! Your clients can onboard, track their credit journey, and message you directly - all from their phone.
What's new?
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Mobile Onboarding
– Clients can onboard themselves right from the app, no desktop portal needed.
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Mobile Credit Tracking
– Scores, dispute status, documents, and progress - all in their pocket.
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In-App Messaging
– Clients message their specialist directly, keeping communication fast and seamless.
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Push Notifications
– Real-time updates that keep clients engaged - no more missed emails.
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Auto-Install Prompts
- Clients are automatically prompted to install the app during onboarding, so your team doesn’t lift a finger.
How can I get my clients started?
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You can share it with your clients today. They just need to download the app and sign in with their existing Secure Client Access login.
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We're listening!
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We hope you're as excited as we are! Share feedback and ideas at feedback.creditrepaircloud.com/feature-requests.
One of your most-requested features is finally here! You can now
attach PDFs directly
to client dispute letters. No more converting files to JPG or bouncing between Document Storage and the letter editor.
What's new?
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Native PDF attachments
– Upload PDFs directly to any client dispute letter going to bureaus, creditors, or furnishers.
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Works everywhere you send letters
– Fully supported in individual letters, local and self-printing, every CloudMail send type, and batch print.
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No more JPG conversion workaround
– Attach supporting docs like SSN cards, proof of address, IDs, and hardship letters in seconds.
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One requirement
– PDFs must be 8.5 x 11 page size to render correctly.
How can I access this?
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No setup needed, this is live now! Just upload a PDF when attaching supporting documents to any client letter.
attach-pdf
We're listening!
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This one came straight from our Credit Hero community - it was the 2nd most up-voted item on our Canny board. Thank you for telling us what matters! Have more ideas? Share them at feedback.creditrepaircloud.com/feature-requests.
If you’re using GoHighLevel outside of Credit Repair Cloud, you’re only getting part of the value. Two-way contact sync is now live natively inside the CRC Marketing Hub: no Zapier, no workarounds, no dropped leads.
What's new?
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Stop losing leads to sync failures –
Native integrations don't break the way Zaps do. Your contacts stay current across both platforms automatically, so no client ever slips through the cracks.
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Less manual work, more time serving clients
– No more jumping between platforms to update the same record twice. Fewer missed updates means your follow-up is always working off accurate information.
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Built to grow with your business –
Running GHL inside Credit Repair Cloud means fewer failure points, better long-term stability, and one system that handles everything as your business scales.
How can I access this?
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Head to the CRC Marketing Hub to connect your GoHighLevel account. Already connected? You're good, no additional setup needed.
Want help migrating your existing GHL setup into CRC? Schedule a FREE session here.
Hub-sync
We're listening!
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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests
We've upgraded how Credit Repair Cloud matches inquiries when re-importing credit reports - especially from Credit Hero Score. No more duplicate inquiries cluttering your clients' files, and no more unexpected mass deletions/additions throwing off your workflow.
What's changed?
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Duplicate inquiry prevention –
Once an inquiry is matched, it's locked - so you'll never see the same inquiry appear twice under slightly different names.
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Improved inquiry name matching –
The system now validates lender names using intelligent thresholds, handling Equifax's frequent name variations (like "ALLYFINANC" vs. "ALLY FINANCIAL") without creating false matches.
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Cleaner inquiry records overall –
Incomplete records with missing dates are now excluded from matching entirely, so only accurate data drives your dispute workflow.
Heads up - one-time cleanup
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During your next import cycle, you may see some extra inquiry deletions as the system clears out previously duplicated records. This is a one-time cleanup. After one full report cycle, everything will be accurate and stable going forward.
We know re-import accuracy matters across all tradeline types, and improvements to other tradelines are coming. Stay tuned.
How can I access this?
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No setup needed. This is live now and applies automatically to all monthly re-imports.
Canny Image Phantom Deletions
We're listening!
πŸ‘‚
This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.
The Secure Client Access mobile app is here β€” and we're inviting you to the beta! Your clients can onboard, track their credit journey, and message you directly β€” all from their phone.
What's new?
πŸ‘€
  • πŸš€
    Mobile Onboarding –
    Clients can onboard themselves right from the app, no desktop portal needed.
  • πŸ“±
    Mobile Credit Tracking –
    Scores, dispute status, documents, and progress β€” all in their pocket.
  • πŸ’¬
    In-App Messaging –
    Clients message their specialist directly, keeping communication fast and seamless.
  • πŸ””
    Push Notifications –
    Real-time updates that keep clients engaged β€” no more missed emails.
How can I get my clients started?
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This is an open beta; you can share it with your clients today. Once we're out of beta, the app will be published to the App Store and Google Play. For now, use these links:
Spot a bug? πŸ›
Clients can take a screenshot or shake their phone to bring up the bug reporter.
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We're listening!
πŸ‘‚
We hope you're as excited as we are! Share feedback and ideas at feedback.creditrepaircloud.com/feature-requests.
A failed payment doesn't have to mean a lost client or a lost commission. Credit Hero Score now gives a full month to resolve billing issues before suspension, so you keep more clients subscribed and your recurring revenue protected.
What's changed?
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28-day retry window –
Your clients now have a full month to resolve billing before suspension, giving you more time to recover revenue you've already earned.
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Redesigned emails at every step –
Clearer, friendlier emails mean more clients follow through on fixing their billing, so fewer fall off your roster.
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Smart stop rules built in –
Emails stop the moment a client resolves their billing, so they never feel overwhelmed, and your client relationship is protected in the process.
How can I access this?
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This is already live, no setup needed! Clients with a failed payment will move through the new sequence automatically.
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We’re listening!
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This update was built based on YOUR feedback! πŸ’¬ Have more ideas to improve Credit Repair Cloud? Share them here: feedback.creditrepaircloud.com/feature-requests
Need help setting up your CRC Marketing Hub? You no longer have to figure it out alone. We've launched a new setup page where you can book FREE live sessions with our Success Team and get your marketing automations running fast.
What's new?
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  • πŸ—“οΈ
    Hub Setup Page –
    One central place to browse and book every free setup session, from Group Onboarding to personalized 1-on-1s.
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    Open Q&A Sessions –
    Bring your questions to a live session and get answers on the spot.
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    SMS Fast-Track Setup –
    A2P registration is tricky, so let our team walk you through it step by step.
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    Round-the-Clock Hub Support –
    Our team is available on video call 24/7 via the chat widget inside the Marketing Hub - even if it's 3 AM
How can I access this?
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Visit https://www.creditrepaircloud.com/hub-setup and choose the session that fits your needs. No cost, no catch.
CleanShot 2026-03-06 at 16
We're listening!
πŸ‘‚
This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.
Every CHS cancellation costs you recurring commission revenue. We've upgraded the cancellation flow so more clients choose to stay - putting more money back in your pocket every month.
What's changed?
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Better Retention Offers
Clients now see clearer options to stay, including reduced-price plans like ScoreMax and flexible alternatives like ProtectMax and ProtectLite.
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Seamless Plan Transitions
Clients on credit repair plans can switch to Online Privacy Protect plans in one step, no workarounds needed.
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Cleaner Cancellation Experience
The redesigned survey makes it easier for clients to understand their options and choose to stay.
How can I access this?
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No setup needed - this is already live for all active CHS customers!
We're listening!
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These updates came straight from our Credit Hero community. Keep sharing your ideas at feedback.creditrepaircloud.com/feature-requests
Say hello to the all-in-one marketing and automation platform built for credit repair businessesβ€”now included FREE inside Credit Repair Cloud. The new
CRC Marketing Hub
helps you convert more leads, delight clients, and boost reviews & referrals automatically.
What’s new?
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We’ve fully integrated a powerful marketing engine (built on the same tools top credit pros use) right into your Credit Repair Cloud dashboardβ€”no extra software or subscription needed!
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Done-for-You Campaigns
– Send prebuilt emails & SMS to convert leads
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Two-Way Messaging
– Manage conversations from one place
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Review & Referral Boosts
– Automate testimonials and word-of-mouth
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Zero Extra Cost
– No more paying for outside tools
Stay tunedβ€”this is just the beginning.
How can I access this?
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Go to
My Company ->
CRC Marketing Hub Settings and flip the switch! Be sure to complete the onboarding checklist, too.
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Watch it in action!
Learn more about this new feature
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We're listening!
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This launch was driven by feedback from our amazing Credit Hero community. Have an idea for the next great feature? Drop it here: feedback.creditrepaircloud.com/feature-requests
We’ve made a small but helpful improvement to the Credit Hero Score signup process! Now, your clients can see their SSN as they type itβ€”making it easier to enter it correctly on the first try.
What's changed?
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During Credit Hero Score signup, clients will now see an β€œeye” icon next to the SSN field. Clicking it reveals what they’re typing, helping prevent mistakes that could lead to β€œNA” results or failed registration.
How can I access this?
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This update is live now! It’s automatically applied to the Credit Hero Score signup pageβ€”no setup needed on your end.
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