Your Credit Hero Score clients no longer have to log in to find out that something happened to their identity. Now, the moment a key identity event is detected, they get an instant, branded email alert explaining what happened and what to do next.

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🛡️ Clients get automatic emails for a change of address, SSN activity, or dark web exposure the moment it's detected.

🔍 Each dark web alert shows the date found, source, breach type, exposure score, and clear recommendations.

✅ A smart daily rule sends one email per alert type per day, so clients never get flooded.

⚙️ A "Manage Email Preferences" link lets clients control identity alerts without affecting their critical account emails.

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No setup needed — this is live now for all Credit Hero Score customers. Alerts send automatically whenever a qualifying identity event is detected.

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This update was built to help you deliver more value to your clients. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests

Your logo is the first thing clients and affiliates see when they log in, and now it can look its best. We've raised the upload limits so modern, high-quality logos render cleanly, with no more forced cropping or blurry squares.

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🖼️ Your logo limit jumped from 120x120px to a 400x400px bounding box, so more detailed branding fits.

📐 Logos now scale proportionally instead of being cropped to a square, so a wide, text-based logo stays sharp and correctly shaped.

⚡ Accepted formats and size tips now show right in the upload screen, and a friendlier error appears if a file tops the 2MB cap.

✅ Existing logos stay intact, and the new limit is consistent across every portal view.

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Go to My Company > Client/Affiliate Portal > Edit. Re-upload your logo at up to 400px on the longest side and under 2MB for the crispest result.

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This update came straight from Credit Hero feedback. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

The CreditHero Marketplace just got smarter about who it connects you with. Affiliates are now matched only with CROs authorized to operate in their states, so every match is compliant and relevant from the very first look.

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📍 - Affiliates only see credit repair pros licensed and bonded for the states they work in, so your matches are a real fit.

✨ - New affiliates walk through a mobile-friendly "credit journey" that builds trust before they ever reach out.

📊 - Onboarding now shows actual top CRO score improvements and reviews instead of generic placeholder content.

📱- The whole signup and onboarding experience works smoothly on any device.

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It's live now on credithero.com. Join the Credit Hero Marketplace to access.

Signing up new clients just got quicker. Your clients can now enroll in Credit Hero Score using only the last 4 digits of their Social Security Number, cutting out a common drop-off point at sign-up.

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⚡ The first two SSN fields are grayed out, so most clients can enroll with just their last 4 digits.

🔓 If we can't find a match on the last 4, the full SSN fields unlock instantly so no one gets stuck.

💬 A simple message lets clients know when the full SSN is needed, keeping the flow smooth.

✅ The faster flow is live automatically for every new enrollment.

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No setup needed - this is live now for all new Credit Hero Score enrollments.

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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

Reaching support in Credit Hero Score is now easier. We rebuilt the Contact Us page so members can get help their way: chat, email, or phone, without digging through menus.

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No setup needed: it's live now for all members and visitors at https://www.creditheroscore.com/contact.asp.

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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

Three small fixes are now live in Credit Hero Score - each one removes a spot where you or your clients used to get stuck.

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No setup needed: all three fixes are live now across Credit Hero Score.

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These fixes came straight from feedback in our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

The USPS raised postage rates on July 12, 2026. Our cost to send Certified Mail and long letters went up, and we are passing through only that cost increase - we are not making any profit on this change. Everything else stays the same.

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The new rates apply automatically going forward, and every price shown at checkout already reflects the update.

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We remain committed to keeping CloudMail pricing fair and transparent, and we only pass through cost changes when necessary. Have ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

Rent is one of your clients' biggest monthly expenses and until now, it did nothing for their credit. BuildCredit Rent changes that! This new Credit Hero Score add-on turns on-time rent payments into reported credit history.

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🏠 – Subscribers can backfill up to two years of past rental payments and keep reporting every month going forward.

📈 – On-time rent can add an estimated 20–40 points, with updates showing in about 30 days.

🛡️ – Only on-time payments are reported and no new debt is added, making it an easy yes for your clients.

💸 – $49.99 one-time for the 24-month backfill plus $5.99/month ongoing.

Plus, you earn a one-time $10 commission for each client who enrolls in Rent Reporting. There’s no cap. The more clients you enroll, the more you earn!

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No setup needed - this is live now on all Credit Hero Score accounts.

Learn how to offer it to your clients here ✅

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This update was built based on feedback from our Credit Hero community. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

You can now edit a billing plan name whenever you want, so your clients never accidentally see the dollar amount tucked inside a plan name on their invoices or notifications.

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✏️ – Open Manage Plan and rename any existing billing plan to something clean and client-friendly.

🔄 – The new name flows across invoices, notifications, the client portal, and contracts - even on past records.

🛡️ – Renaming a plan won't affect active billing cycles, payments, or client contracts.

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Go to Billing → Manage Plan and use the new edit option next to any plan name.

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This update came straight from a Credit Hero who flagged it. Have more ideas to improve Credit Repair Cloud? Share them at feedback.creditrepaircloud.com/feature-requests.

No more getting locked out of your Credit Hero Score affiliate portal! Previously, 45 days of inactivity would time out your affiliate account and force you to contact support to get back in - now we keep your session alive automatically in the background.

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🔓 – Your CHS affiliate access stays active automatically, so you'll never have to email support to get back in.

👥 – The fix runs at the account-owner level, keeping every team member's access active too.

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Nothing to do - this works automatically for all active CRC accounts with CHS affiliate status. Your "My Affiliate Portal" button works exactly as before.

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This fix came straight from Credit Hero feedback. Share your ideas at feedback.creditrepaircloud.com/feature-requests.