Feature Requests

Feature Request: Fully Automated Metro 2 Integration I would like to request the integration of a fully automated Metro 2 dispute system within Credit Repair Cloud. This type of tool is extremely effective and significantly streamlines the workflow. Platforms like DisputeFox and M2 Gala currently allow the credit report to be imported and automatically identify all negative items, generating dispute letters for: • The 3 major credit bureaus • Secondary bureaus • Collection agencies • Any other relevant data furnishers Everything is created automatically without needing to manually edit multiple letters. This level of automation saves a tremendous amount of time, increases productivity, and makes it possible to work with many more clients simultaneously. Having a similar integration directly inside Credit Repair Cloud would make the platform much more powerful, modern, and competitive. I believe this feature would benefit both new and advanced users and greatly enhance the overall value of the software.

I would love to attend all the live sessions, but the subtitles are only available in English. It would be incredibly helpful if there was an option to configure subtitles in other languages, such as Spanish. Many of my colleagues in the credit industry are not fluent in English, and this language barrier prevents them from joining. If there is a way to subtitle the content in different languages, it would be greatly appreciated.

My time zone is EST. When notes are entered, it would be a nice feature if notes or whatever I enter, or entered by any user, actually reflects the users current time zone.

I am interested in triggering the Subscription Saver action via Zapier. Currently, there is a dropdown on a contact record in CRC that allows sending an invoice with a link to pay a past due balance. I would like to automate this process using Zapier to streamline client billing and payment collection.

I want to track which sales rep referred a new client to my credit repair services. It would be beneficial to have a system that notifies me when a client joins my program through a specific sales rep, allowing me to identify the source of referrals easily.

I recently did a interview with Troy and another with Daniel & Keenan, on how the credit bureaus responds directly to my business. This goes to show I confirm what is needed for the credit bureaus to process 3rd party (credit repair) disputes. With this being said, I discovered Equifax and Experian has slowed down with their dispute responses. Today, I decided to call Equifax and Experian, which resulted in a very polite 10-15 minute phone call about the credit repair industry. Both agents with the two bureaus have CONFIRMED, they do not process disputes with only the last 4 of the consumer's SSN. The full SSN must be on the dispute, or Equifax will reject the dispute and Experian will reply with a "stall letter". We need the change the outdated requirement from the last 4 of their SSN to now requesting their full SSN and also changing this on dispute letters, to print their full SSN. Although a limited power of attorney will "help" overide this, providing their FULL SSN will easily eliminate many of the stall letters. Transunion is still working with us with no issues on using the last 4 of SSN, but the other two bureaus have fully confirmed they 100% require it and the second they see only the last 4 of SSN- they reject the dispute. CRC may advise "collect their SSN card after enrollment". As a experienced CRO, who been through thousands of clients- I would not recommend this. -It's too many documents for the client to upload -Too many people do not have their SSN card on hand or know where it's at -It would slow up the onboarding process, by waiting on clients to finish enrolling when they get home to "find" their SSN card. We need their full SSN typed in during the enrollment to make things quick and simple!

Can someone assist me with setting up the option to have my clients fill in their own demographic information when they become a client? (ie, full name, address, phone, etc). Unless i am doing something wrong, clients are unable to update/edit their profile.

I would like to be able to manage and track affiliate payments on a reoccurring basis. The current option is only set up for a single payment per client. I would like to incentivize my affiliates to refer more people to me, and offer them a residual income model. THis is a common practice amongst other affiliate programs and I believe it would create stronger synergies between my business and my affiliate partners.

I want to customize the email sent when I click 'Send Invite' from a client's profile for Credit Hero Score. The current email says 'glad to meet you', which isn't always suitable for every client. It would be beneficial to have the ability to edit this email for better personalization and appropriateness for different clients.

The client portal login page lacks a 'Contact Us' link, which makes it difficult for clients to reach out for support. Adding an active 'Contact Us' link would improve client communication and support accessibility.