Feature Requests

It would be super helpful if I could log in to my customer’s (affiliate’s) portal directly from Credit Repair Cloud. Right now, I have to ask them for embed codes and other tools like the iFrame form, which slows everything down. If CRC let me log in on their behalf, I could quickly grab the affiliate-specific tools I need without going back and forth. This would save a lot of time, reduce confusion, and make it much easier to manage affiliate funnels.

Why is it so slow to generate letters and to pull reports, in other words, the entire platform is slow in performing any task, can it be much faster. I have seen many fast platforms, within seconds to create reports. Can someone explain �

I would like to request a feature update to add images like graphs or images of credit report to the letters when generating because it will ultimatley help my clients dispute removal process smoother for me and them.

I am in the process of partnering with a few social media influencers and using them to promote my brand. Two of them have requested I provide a "partner link", so they can tell their audience to visit www.stirguscreditrepair.com/(partner's name) and for each client who enrolls under their link, they get paid. This sounds super easy, but the only issue is, I'm lost on doing this with the self service feature! Issue #1: We have an affiliate program, but the affiliate will have to manually log into their portal and submit their lead. Now we have to email the client (due to TSR) and hope they respond back. This will not work and is very time consuming. Issue #2: Within the affiliate portal, we can copy the affiliate code provided and create a "hidden page" on our website, just as we did for our partner at Down4Sound (click this link): https://stirguscreditrepair.com/down4sound.html As you can see, I was able to create a link, with the partner's name in the URL. However, this is an issue because it does not work with the self service sign up flow and is linked to the old sign up form, in which we have to manually email the client their onboarding link (which usually goes to their spam folder or is ignored). SOLUTION: I need a way to create an affiliate/partner link for our website, with the partner's name in the URL (as I did above in issue #2) and have it setup to where a client can sign up with the self service feature and the affiliate is also shown as the referred source. By being able to do this, referrals can sign up within minutes and automate this entire process!

It would be very helpful if templates based on Metro 2 Disputing were added. Thank you for your consideration.

I need a website form that includes an optional checkbox specifically for receiving SMS messages if phone numbers are collected. This checkbox should not be combined with any other type of consent, such as email, phone calls, or terms of service. It must also describe the types of SMS messages the recipient may receive, like promotional or informational messages.

In regards to the self-service signup, it would be great if there was a way that you can provide the self service signup in an A frame? Similarly to how you provide the website tools Lead Form code wrapped in Iframe that can blend with our website. The current way for a potential custom to self signup, is by them clicking a link that looks like this: https://Johnny3456.getcredithelpnow.com/start WHY WOULD IT HELP CREDIT REPAIR CLOUD USERS? The Self Signup it would Not like an affiliate link in the URL and I would blend with our website seamlessly and not lose conformity. SEAMLESS It doesn't look good for a customer to be on 1 URL and then all of a sudden, the entire URL changes. If the self signup was within an A FRAME, like the Lead Form we are already using, it would also blend much better with our websites.. ESPECIALLY, if we could do a simple HTML color tweak to match our theme. It could offer a seamless experiencing for our potential clients ESPECIALLY when it comes to building trust with a New client who is already trying to get over the hump of skepticism. TRUST AND PROFESSIONALISM FOR CUSTOMERS Lastly, it would look more professional, than for business www.abc123.com to have a new visitor click a link that takes them to: ( https://Johnny3456.getcredithelpnow.com/start ) Please note: The self service signup page URL does not even use company's name in the sub domain. It lists the First name of the person who is on the account. (Johnny3456 for example). Even more important: Lets say, I have a button on my website that says "SIGN UP", and once the user clicks that button, they are now taken to a website that no longer matches in color and also has an entirely new business name in the URL. The potential new client was just perusing www.abc123.com for the last hour, they then click a link that takes them to " Johnny3456.getcredithelpnow.com " To me, potential clients could either: 1 - believe the business was "just an affiliate" which would lessen the trust for the company concerning longevity of them being there for their credit restoration. 2 - think it was a phishing attempt from an entirely different entity - or believe it was legit, but look unprofessional altogether because their "possible affiliate" link's theme doesn't even match their own theme. Wrapping the entire experience in a IFRAME, how you already do for the Lead Form (Thanks for that!), could ease these concerns for visitors and help make it a seamless transition from a potential client to a paying one. Thanks, Tim

I noticed that while contact information from Credit Repair Cloud is automatically forwarded to the Marketing Hub, the documents are not. It would be beneficial if documents like SSN, Driver's License, Utility bills, and Valid IDs could also be automatically mapped and forwarded to the Marketing Hub, especially since I've already added custom fields for these documents.

VISA and Mastercard now require clients to sign each page of the agreement in order to win a chargback from customers who chargeback. So CRC needs to require clients to inital at the bottom of each page and sign on the final page in order to win chargebacks from customers.

When a client enter their card to pay for the $1 trial on credit hero score, it will DECLINE if the card has a different billing address than their current address. It is very draining having multiple clients sign up each day, then claim their card declined while trying to pay for the $1 trial on Credit Hero Score. Some clients quit and give up, then we're never able to get in contact with them. Others call, being aggravated their card is declining for some reason. This takes HOURS out of our day, having to walk clients through fixing this issue. SEE ATTACHED: When signing up, there is NO OPTION for the client to use the correct billing address. Even when the card fails, there is still no option. ALSO ATTACHED: We then have to advise the customer to log out, then log back in and a different payment screen will appear, giving them the option to update their billing address. I had to do this for at least 10 new customers this week and it wasted hours of my work day, emailing them instructions, walking them through it, explaining nothing is wrong with their card, etc. SOLUTION: We need to include "use different billing address" on the initial card info screen as attached. BONUS: It would really help if there could be a note, advising to be sure to use the correct billing address and we can not use pre-paid cards for credit monitoring.