Feature Requests

I would like to have an option to reactivate a cancelled invoice instead of cancelling the payment plan, then creating a new one to lessen the time.

I would like to request that CRC consider adding a feature in the near future allowing users to switch the screen from light mode to dark mode. This would help agents who work at night to work more comfortably

Dear Mr. Keenan Jones, I used Credit Repair Cloud for several years before starting my own debt settlement business in 2019. I recently came across your platform again, and it gave me an idea that I believe could create significant value for both Credit Repair Cloud and its members. I believe that adding a debt settlement component to your platform could give your existing and new clients an additional solution to confront and negotiate their unsecured debts while they are working on repairing their credit. This could include assistance with: Credit card debt Personal loans Medical bills Collection accounts Your software engineering team would need to integrate the debt settlement process into the platform, but our company could provide 100% of the support and expertise for the debt settlement department. The service could be offered under a white-label model through Credit Repair Cloud, creating an additional solution for your members without requiring your company to build and manage the debt settlement operation internally. I believe this could create a significant additional revenue opportunity for Credit Repair Cloud while giving your members access to a more complete financial solution. It could also complement the credit-repair process by addressing outstanding debts that may be preventing clients from reaching their financial goals. I would love the opportunity to have a conversation with you to discuss the concept, the process, the technology integration, and the potential numbers for Credit Repair Cloud and its members. Please feel free to contact me directly. Roberto Saldivar Business Development Director Quantum Debt Solutions LLC 📱 956-321-3529 ✉️ roberto@quantumdebtsolutions.com

I need CRC Billing to support charging clients every 2 weeks. Monthly recurring billing does not fit the payment arrangement I need, and the current workaround is to create manual invoices instead of an automated recurring plan.

Please allow clients to pay using cards already saved in their Apple Wallet or Google Wallet. This would create less friction during checkout, especially on mobile, because clients could pay in just a few taps instead of manually entering their card information. It could also help reduce abandoned payments and make onboarding smoother.

Previously, we gave clients a 30-day free trial (this was our policy for over 6 years and this is why we stood out). Sadly, CHS charges the client $1, then again in 7 days. This confuses so many clients (although its clearly listed on our website and agreement), and this made us change our service plan to 7 day free trial to match CHS billing structure. Although this solves the money issues, it's still becoming an inconvience during onboarding, when clients have to sign up for CHS. Some complain about having to retype all of their info in all back over again, some have credit card issues (since CHS is strict about billing zip codes being correct), some think CHS is just an "extra feature" and isn't associated with our service (again, it's literally written all over our site). Eventually, clients change their passwords later on, then we have to reach out so many times to get the newest password, sometimes their billing goes inactive with CHS but not ours and we never find out until it's time to import (so much time wasted having to contact them to update billing with CHS and they seem confused or have no idea what CHS is). It's time to step things up and add this as a business expense: Let's be honest, clients do not care about "credit monitoring", they only care about credit repair. Clients are trained to understand updates are every 30 days and there will be no changes until we review their 30-day credit reports and import them. How about CRC find a way to step down CHS plan to ONLY providing credit reports every 30 days and charge the CRO for each credit report that's pulled. We can then mark up our service fee to include this and the client don't have to enter their credit card in all back over again for CHS. Honestly, it would be a bonus if CRC invented their own credit report system that gives us access to our clients credit reports the second they hand over their SSN and info when filling out the sign up form (im sure there will still be some sort of text code sent to the client to verify their identity, thats fine). Reactivating clients is such a pain! When old clients return, we have to manually send them our affiliate link and we have no idea if they signed back up for CHS. We have to then continue calling them to ask if they've completed it and what's their new password. If we were just charged a small fee for each time we accessed their 30-day reports, onboarding and reactivation would go so much faster, along with monthly updates, by not stressing if the client paid for CHS. I know CHS has sponsor codes, but this only works for 50 clients at a time and would be 10x more confusing for clients because half of them will forget to enter the sponsor code. Plus, the sponsor code CHS being $15 upfront is a bit much, if we're not charging the client until after their 7 day trial is over. This could lead to misleading pricing and CROA violations, by charging upfront fees. The other thing I dont like about CHS sponsor code is that we'll still be charged for credit monitoring regardless, even if the client requested for a payment date changed and we'll be getting hundreds of seperate transactions to our business card, which could flag our bank. We prefer to get billed at the end of the month or at least weekly.....or by adding funds to our CRC account, just for credit reports.

Please add a feature that allows Credit Repair Cloud to automatically send clients their initial credit audit and ongoing credit updates directly through CRC. (Email) and text too if possible. It would be helpful if CRC could: Send the initial credit audit after the credit report is imported. Automatically notify clients when a new credit report is updated. Show score changes, deletions, updates, and newly reported items. Send updates by email and/or text message. Allow us to customize the message before it is sent. Let us choose whether updates are sent automatically or require approval first. This would reduce manual work and give clients a clearer view of their progress without needing our team to prepare and send every update individually.

I need historical reports to be stored forever instead of only being available temporarily. Downloading PDFs is not enough for how I want to keep permanent client records.

Please add a feature that automatically reviews credit reports, dispute history, bureau responses, and supporting documents to identify potential FCRA violations and bankruptcy-related reporting issues. Examples could include inaccurate information remaining after disputes, failure to properly investigate, reinsertion without notice, mixed files, identity theft accounts, reporting discharged debts as currently owed or past due, and continued collection activity on debts included in bankruptcy. When potential violations are detected, CRC should create an organized case summary containing the account information, dispute timeline, bureau and furnisher responses, certified-mail records, credit reports, damages reported by the client, and the specific issues identified. With the client’s written consent, the complete case package could then be securely submitted through CRC to participating consumer-law or bankruptcy attorneys licensed in the client’s state. The system should allow users to select an attorney, track the referral status, and receive updates inside CRC. The software should clearly label these as potential violations requiring attorney review—not guaranteed legal claims—and attorneys should make the final determination about whether a case can be accepted.

I want to customize the CSS of the self-service signup page so I can control the design and create a better-looking customer experience.