Feature Requests

Majority of consumers who enroll into a credit repair service, joins as a couple. We have a discounted payment plan, specifically for couples. The issue is: The self-service feature only allows 1 person at a time to enroll. Which means the first spouse has to sign up, add their card on file and complete onboarding. THEN, spouse 2 has to do the same, as well as add a card on file AGAIN. Conflict: This confuses clients, making them nervouse to add their card on file again for the second spouse. Then we have to cancel the subscription on the second spouse's side (which causes more confusion, because they will receive an email, stating their account is cancelled). We offer a $100/mo plan for indiviuals and $150/mo for couples. We do not wish to set the couples plan to "$75/mo", because then everyone would be selecting the cheaper plan, instead of reading it's for couples only. Plus, their card may reject the double billing of $75 each. Therefore, a single transaction of $150/mo is what we stick with. Solution: Self-service should prompt leads into a page that asks "are you enrolling as an individual or couple?" Based on their answer, it should proceed them with the appropriate payment plan. If indivual, onboarding goes as normal. If couple plan is selected, it should alert the the initial spouse to complete onboarding as normal, then enter their spouse's name, email,phone, ssn, DOB, address, etc and should do two things: Automatically send the login credential/onboarding email to the second spouse, in case the initial spouse does not have the onboarding documents available at the time and this allows their spouse to finish up after work (since most couples enroll at seperate times, due to work schedules). (This is more ideal and saves time) Once the initial spouse is done with onboarding, the page resets and Allows the initial spouse to start onboarding for their spouse, in case they have all documents for their spouse. It should alert the initial spouse "if you do not know all of your spouse's info or have their documents in hand, an email was sent to them, to finish their enrollment at a later time". -This is similar to a credit application, to where you fill in your info, then the application says "all done, now let's complete everything for your spouse". By improving this feature, the self checkout service would be 10x better and saves time on both ends!!!

I want to customize the email sent when I click 'Send Invite' from a client's profile for Credit Hero Score. The current email says 'glad to meet you', which isn't always suitable for every client. It would be beneficial to have the ability to edit this email for better personalization and appropriateness for different clients.

Step 1 - We need to customize the CTA button that says "Get Started for $0 Today" Step 2 - We need to remove the "$0 Due Today" If there a code that you could provide us to customize for Lifeify only, please do so URL - https://lifeify.getcredithelpnow.com/start URL - https://lifeify.getcredithelpnow.com/show-plans/eyJpdiI6Ilk4UkphMDQ3ZHR1NVU4eTJkcGtGZkE9PSIsInZhbHVlIjoiWFJhMG1VS0wzM01KWFBBUFpkK0NJQT09IiwibWFjIjoiNGY1ZDE1N2VhMWZkYzMyMjdjM2Y5M2Y4Y2RjMjI0Y2M2Yjc3MThjZDViMDNmNGU5ZGRhMjk5OGZkZWRiZjJiNiIsInRhZyI6IiJ9

I noticed that on the plans preview page, there's a section that says '0 due today.' I would like the ability to modify this section to better reflect the actual fees or charges that might be due at the time of signup. This would help in providing clearer information to potential clients and avoid any confusion regarding initial costs.

In 2025, paying social media influencers "or partnering with affiliates" is a huge method of marketing! Although we have the affiliate login option, let's face it- This is old and no influencer/busy realtor has time to visit our website, login and submit leads 1 by 1. The new age in affiliate marketing is by us creating links, that automatically track back to the referral. We need to be able to create an affiliate link that is able to automatically connect with our self sign up feature, so that the client signs up quickly and the affiliate is automatically referred. For example, our business/domain is Stirgus Credit Repair. Therefore, if we have a realtor named Joe Smith, his affiliate link will be www.stirguscreditrepair.com/joesmith (or whatever we wish to customize his name to). Each time a lead is imported into CRC, it will automatically show Joe Smith as the referral. We have attempted to pay 3-4 different popular realtors in our area and social media influencers, but they've all rejected the partnership, due to them having to create an account and manually refer leads 1 by 1. Look at our affiliate links for our credit monitoring services. Imagine if CRO's had to manually login and type in leads 1 by 1 to refer them to Credit Hero Score/smart credit/ identityIQ and we had to wait on those companies to try and sell credit monitoring, these will never get done. Instead, we have a unique link to have leads click and is automatically selected as the referral when our new clients sign up on the link. With the current affiliate work flow, our only way to reach out to those leads is by email (due to TSR). Majority of consumers these days do not check emails often or emails including credit repair, could easily be sent to spam and those leads never see it-which will result in affiliates never being paid.

Just as the ID and Utility Bill is automatically sent with dispute, I would like to be able to add a Credit Repair Power of Attorney to be added the same way and with the option to send it with the dispute. Also being able to add documents with other ext such as pdf and word.

Currently, when attaching a document to a dispute letter, the process requires multiple unnecessary steps: we have to open the client’s account, go to Document Storage, download the file, return to the letter editor, and then re-upload it manually. If a client’s documents are already stored in their Document Storage, it would be much more efficient to have an option within the letter generator to browse and attach those existing files directly — without leaving the page or re-uploading. This improvement would: • Save significant time during letter generation • Eliminate repetitive downloading and uploading steps • Streamline workflows for teams handling multiple clients • Reduce human error when attaching supporting documents This small enhancement would make the letter creation process faster and more efficient, especially for companies managing large client volumes.

I want to be able to select multiple creditors or furnishers at once when generating letters, instead of having to create separate letters for each one. This process is time-consuming, and it would be much more efficient if I could choose all the creditors I need from a dropdown menu and generate the letters simultaneously.

When generating a letter with no dispute items, I want to be able to select a creditor or furnisher from a dropdown menu instead of manually entering the name and address. This would make the process faster and reduce the chance of errors.

I accidentally deleted an upcoming event and realized that Credit Repair Cloud doesn’t have an undo or restore feature for deleted events. It would be beneficial to have a feature that allows users to recover deleted events to avoid the hassle of manually recreating them.