Credit Hero Score: Remove Sponsor Code
T
Therese Barefield
I would like to suggest having the option to remove the sponsor code from the sign up screen on Credit Hero Score. I have had a number of my clients have been confused by this option on the sign up form and it has caused some delays in the sign up process. Thank you for your consideration.
K
Keenan Jones
Great to hear your perspective, Therese Barefield! I have a few more questions for you:
- How often do your clients encounter confusion with the sponsor code during sign-up?
- Have you noticed any specific patterns or commonalities among clients who are confused by the sponsor code?
- Would you prefer the sponsor code to be optional or completely removed from the sign-up process?
T
Therese Barefield
Keenan Jones Thanks for getting back to me.
- I am encountering this feedback from clients at least once a week when they are signing up.
- I have noticed that the sponsor code results in clients stopping their sign up/ onboarding process and either texting or calling me to ask if I have a sponsor code to give them.
- I personally would like the sponsor code removed from the sign up process because I do not use it for my nonprofit business. It think it would just simplify and make the onboarding process more efficient.