monitoring Team members Message | Voters

monitoring Team members Message

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Ebony Rivers

Hi I am the owner of my credit business I would like to monitor my team member message to client to make sure each client is being handled appropriate

August 2, 2022

Keenan Jones

marked this post as

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Anthony Hinkston

Penny Donaldson

CRC previously allowed all messages to be viewed. However, after the first round of updates, that feature was removed. If we have a team member out or if a team member leaves, we cannot view their communication with the clients... as a Client Services Manager, it is quite frustrating.

Keenan Jones

Penny Donaldson Ebony Rivers: Thank you for your message. You can see all messages from all team members on this page: https://app.creditrepaircloud.com/everything/allmessages
We've had this feature since the beginning of CRC and it hasn't been removed.
Please let us know if there are any other challenges you are experiencing.
Thank you!